Parking a bicycle

When you are done with the ride, you must park and lock the bicycle at a public bike parking stand and in the virtual stations available in the App (green rectangle). Use the cable to loop it through the lock and the stand as shown in the picture below. IT IS NOT ALLOWED TO LOCK ON POLES, FENCES, LAMP POSTS, RAILINGS OR LEFT UNLOCKED. 

Bikes left outside the parking area mentioned above will incur a 30EUR penalty.

You have to make sure that the bike is parked correctly and that it is not obstructing the paths of pedestrians or other vehicles. 

Please ensure never to park the bike in a private establishment and leave it outside of the public domain. You may be charged a penalty for leaving the bike inaccessible to others in your community.

When the bike is parked and locked correctly, you have to press the "END RENT" button in the app.

You will be asked to do a photo verification of the parked bike.

After you snap a photo, you submit it and the ride will end automatically followed by a beep sound from the bike. You will receive a pop-up confirmation that the bike was successfully returned. 

The customer MUST be beside the bike during the whole process with the app opened because it uses the GPS location and internet of the phone.

In case of the lock or the App does not open, please close your App, and wait for 15 seconds. Reopen the app and try the whole process again, before contacting us. Sometimes, it is only an updating problem.