Once you have parked the bike correctly and locked it as per the instructions, press the "end trip" button in the app.
The in-app camera will open for you to take a picture of the correctly parked and locked bike. Take a clear picture (you can retry as many times as you like if you are not happy with the picture quality) and press "Submit and End".
You will hear a beep in the bike lock and your app will show you trip details pop up.
Now in app you will not see the active trip anymore, this means that your trip has successfully ended in the app.
In case of the lock or the App does not open, please close your App, and wait for 15 seconds. Reopen the app and try the whole process again, before contacting us. Sometimes, it is only an updating problem.
Please ensure you don't walk away until the trip has ended in the app because once you move away from the bike, the app will not let you end the trip from another geolocation. You must be with the bike to end a trip.
You could end up getting charged more if you leave the trip active for longer.