If you are facing problems with the lock of your Pedal MOBY Bike, first, you need to check if the blue light in the lock is ON. If the light is red, it means the lock is offline and it won't work. If the light is OFF, you need to move the bike until you hear a beeping noise and you see the blue light.
After making sure the blue light is ON, please follow the instructions below:
- The lock is not closing: when the lock is not closing, please click on Unlock Bike in the App, and after you hear a noise in the lock try to lock it again. Sometimes, the lock is stuck inside and when you send the command to unlock it, it works again.
- The lock is not opening: when the lock is not opening, please click on Unlock bike in the App, and when you hear a noise in the lock pull it. Sometimes, the lock is stuck inside and when you send the command to unlock it, it works again.
- The lock is closed but the App is saying it is open: you receive a msg from the App saying "The lock is not closed", please click on Unlock Bike in the App, and after you hear a noise in the lock try to lock it again. Sometimes, the lock is stuck inside and when you send the command to unlock it, it works again. Close it again and try to end your trip in the App.
In case the app does not work, please close your app, and wait for 15 seconds. Reopen the app and try the whole process again.
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