When you are done with the ride, you must park and lock the bicycle at a public bike parking stand.
Pedal Bikes: Use the cable to loop it through the lock and the stand as shown in the picture below.
E-Bikes: Use the chain combination lock around the stand as shown in the picture below.
You have to make sure that the bike is parked correctly and that it is not obstructing the paths of pedestrians or other vehicles.
Please ensure never to park the bike in a private establishment and leave it outside of the public domain. You may be charged a penalty for leaving the bike inaccessible to others in your community.
When the bike is parked correctly, you have to press the "END RENT" button in the app. You will be asked to do a photo verification of the parked bike.
After you snap a photo, you submit it and the ride will end automatically followed by a beep sound from the bike. You will receive a pop-up confirmation that the bike was successfully returned.
In case of the lock or the App does not open, please close your App, and wait for 15 seconds. Reopen the app and try the whole process again, before contacting us. Sometimes, it is only an updating problem.
The customer MUST be next to the bike during the entire process. Before stepping away from the bike, make sure that you have received the End confirmation message and that you do not have any rentals running.