Once you're done riding, you must end your ride via the app and receive confirmation. Make sure you have a good mobile network connection when ending your ride.
In case of the lock or the App does not open, please close your App, and wait for 15 seconds. Reopen the app and try the whole process again, before contacting us. Sometimes, it is only an updating problem.
If you have any issues ending your ride, please use the in-app help or reach out to customer service after closing and relaunching the app
The app may not permit you to end your ride if the vehicle(s) are in a prohibited area. You may incur fines if you abandon your vehicle(s) in these areas.
For your safety and the safety of others, please make sure you park in designated parking spots out of the way of pedestrians and other vehicles. Refer to the in-app guidance for parking rules specific to your city or vehicle type.
Ending a scooter ride
- Park the scooter in a designated parking spot.
- Tap End on the app and follow the instructions.
- For vehicles with physical cable locks, ensure that the vehicle gets secured to a rack or pole.
- You will be asked to take a photo showing that the vehicle is parked correctly.
Parking
Do not park in locations that are not permitted, which include, but are not limited to:
- Wheelchair ramps
- The middle of bike or pedestrian pathways
- Hospital entrances
- Fire stations
- Inside gated communities
- No Parking Zones (may be met with fines)
Comments
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My trip not finish
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