If you’re having problems locking the eBike back at the station or if the App does not open, please
take the following troubleshooting steps before contacting the Support team. Close your App and
wait 15 seconds. Re-open the app and try again.
If you don't find the answer you are looking for in our information section you can contact us:
Phone: 012238480 Every working day from 9:00 until 16:00.
If you are facing a problem during non-working hours, no need to panic at all. Please ensure the bike is locked safely into the dock, take a picture to ensure you have parked correctly, and just shoot us an email. We will get back to you as soon as we get back in the office.