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I have closed the lock but I cannot end my rental, receiving error "lock is open so cannot end rental"?


1 comment

  • Thanks, 

    I see this on your website now but found this very stressful yesterday. 

    It'd be really helpful if this message flashed up after two or three failed attempts to lock…..

    "Try at least two times and if that doesn't work, the error might be mechanical. Once you are able to open the lock again, close a second time and that should do the trick and allow you to close your rental and end the ride.

    If this troubleshooting doesn't work, no need to stress at all, just shoot as an email or give us a call and we will make sure you don't get charged any extra for your rental."


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