MOBY Support

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Activity overview

Latest activity by MOBY Support
  • MOBY Support created an article,

    Terms of Use

    MOBY Bikes, Dublin. General Terms and Conditions (“GTC”)Please take time to read our Terms & Conditions. They are important, intended to be legally binding and set out the basis on which we agree t...

  • MOBY Support created an article,

    Privacy Policy

    Privacy Policy The privacy policy applies to you the user of the MOBY Dublin Bike Sharing mobile applications and is about our data protection principles and your rights as a registered user and cu...

  • MOBY Support created an article,

    Contact Support (Mon - Sat) 9am - 5pm

    In case of the lock or the App does not open, please close your App, and wait for 15 seconds. Reopen the app and try the whole process again, before contacting us. Sometimes, it is only an updating...

  • MOBY Support created an article,

    Where can I ride?

    You can ride the Moby e-bikes (as long as the battery permits) and Pedal bikes anywhere that you like, as long as you return the bike within the green zone marked in the mapped area within the app ...

  • MOBY Support created an article,

    Do I have to use the chain lock?

    Yes, this is a condition of your rental, unlock the chain lock for e-bikes (the code for the lock is in the name of the bike) from the parking stand and then lock the bike securely with the cable o...

  • MOBY Support created an article,

    The app tells me the bike is offline, what should I do?

    If the bike say it is offline, it is might be in an error state. It means that the bike has been recognised to have an issue that needs to be fixed so it can't be rented. Please try with another bi...

  • MOBY Support created an article,

    How can I update my profile details?

    You can update your details in the app by tapping the profile icon bottom right and "Personal details". Here you can update your address, phone number and email. If you want to update your phone nu...

  • MOBY Support created an article,

    Can I rent more than one bike on the same account?

    At this time it is not possible and you need one account per bike as your account is linked with a phone number. If you have more than one phone numbers, then you can log in to multiple accounts bu...

  • MOBY Support created an article,

    Do I have to wear a helmet?

    Helmet wearing is not legally obligatory in Ireland but we highly recommend wearing a helmet for your own safety and precautions. Moby always recommend a safety first attitude while riding.

  • MOBY Support created an article,

    Can anyone ride the Sport Ireland bikes?

    Unfortunately not, under the Sport Ireland private scheme, this service is a private service only available to the employees. The scheme is set up in conjunction with the campus management for the ...