MOBY Support

  • Total activity 334
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 188

Activity overview

Latest activity by MOBY Support
  • MOBY Support created an article,

    Lock issues

    If you are facing problems with the lock of your Pedal MOBY Bike, first, you need to check if the blue light in the lock is ON. If the light is red, it means the lock is offline and it won't work. ...

  • MOBY Support created an article,

    App or Bike issues. Customer Service (Mon - Sat: 9am - 5pm)

    In case of the lock or the App does not open, please close your App, and wait for 15 seconds. Reopen the app and try the whole process again, before contacting us. Sometimes, it is only an updating...

  • MOBY Support created an article,

    Can I park the bike outside Dublin Airport?

    No! You can ride the Moby bike anywhere that you like and you can pause the bike for a short period of time, as long you return the bike within the green zone (virtual stations) marked in the mappe...

  • MOBY Support created an article,

    Can anyone ride the Dublin Airport bikes?

    Unfortunately not, under the Dublin Airport private scheme, this service is a private service only available to the employees. The scheme is set up in conjunction with the campus management for the...

  • MOBY Support created an article,

    Do I have to wear a helmet?

    Helmet wearing is not legally obligatory in Ireland but we highly recommend wearing a helmet for your own safety and precautions. Moby always recommend a safety first attitude while riding. In case...

  • MOBY Support created an article,

    Can I rent more than one bike on the same account?

    At this time it is not possible and you need one account per bike as your account is linked with a phone number.   If you have more than one phone numbers, then you can log in to multiple accounts ...

  • MOBY Support created an article,

    How can I update my profile details?

    You can update your details in the app by tapping the profile icon bottom right and "Personal details". Here you can update your address, phone number and email.   If you want to update your phone ...

  • MOBY Support created an article,

    The app tells me the bike is offline, what should I do?

    If the bike says it is offline, please move/shack it to awaken the bike. Sometimes, the bike is in rest mode in order to save battery.   If you shack it but it does not come with a noise or lights...

  • MOBY Support created an article,

    Do I have to use the cable lock?

    Yes, this is a condition of your rental, unlock the cable from the parking stand and then lock the bike securely with the cable at the end of your journey. Use it too when you are taking a break du...

  • MOBY Support created an article,

    Where can I ride?

    You can ride the Pedal bikes anywhere that you like, as long as you return the bike within the virtual stations marked in the mapped area within the app at the time of ending your rental.   For the...