FAQs
Frequently Asked Questions
- App or Bike issues. Customer Service (Mon - Sat: 9am - 5pm)
- Is Eastpoint eBikes rides free?
- Can I park the bike outside EastPoint?
- Can anyone ride the Eastpoint E-bikes?
- Do I have to wear a helmet?
- Can I rent more than one bike on the same account?
- How can I update my profile details?
- The app tells me the bike is offline, what should I do?
- Do I have to use the chain lock?
- Where can I ride?